◉
For customer success
Walk into every renewal
already briefed.
Every promise sales made, every open issue and who is on the call, ready before the renewal starts. On the call, Aria answers privately while the customer talks.
✓ A brief before every renewal
✓ Private answers on the call
Renewal brief
N
Acme
Renewal call today, 11:00 · Owner Aanya K.
Brief ready
Promised in the sale
SSO before go-live
Open
Weekly usage report for Ravi
Delivered
Salesforce sync for the EU team
Overdue
From 3 sales calls with Priya, the account executive
Who is joining
RK
Ravi K.
CFO, signs the renewal
First call
MC
Mei C.
Champion, ops lead
TO
Tom O.
Admin
Risk signal
Champion quiet for 3 weeks
Mei has not replied since the QBR. Ravi joins for the first time and owns the budget.
Signal detection
Aria
Only you can see this
Private
Renewal call, Acme
18:42
Ravi asked
“If we drop to 90 seats, do we keep the reporting add-on?”
Say this
0.7 s
Yes, the add-on stays at any seat count on this plan. I can send a revised order form today so you can review it first.
Ask next
Ask Mei how the EU rollout is going.
Trusted by revenue teams at 100+ companies worldwide.
A renewal with Aria
One renewal.
Three moments, covered.
The renewal call decides the account. Here is what Aria does before it, during it and in the hour after.
2 weeks out
Before the call
The account, briefed
Aria pulls the sales calls, the open issues and the invite list into one brief, and flags what changed since the last QBR.
Promised
SSO before go-live, still open
New on the invite
Ravi, CFO
Signal
Champion quiet for 3 weeks
See AI summaries.
On the call
During the call
Answers while they talk
A pricing, contract or product question gets an answer on your screen only. The customer sees a normal meeting.
“Can we move the EU team onto the same contract?”
Say this
Only you
Yes. It goes on as an amendment at renewal. Confirm the seat count and I will draft it.
See Live assistance.
The hour after
After the call
Every promise owned
What you promised becomes a task with an owner and a due date, and the recap is drafted. Nothing moves until you approve it.
Send EU amendment
You · due Fri
Approve
SSO session with IT
Support · due 12 Nov
Approve
Recap to Ravi and Mei, drafted
See Task automation.
What changes for CSMs
Stop rebuilding the account
before every call.
Recorders like Gong score calls after they end. Aria briefs you before the renewal, helps privately while the customer talks, and turns what you promise into tasks you approve.
The handoff
A two-line note from the account executive, if you get one.
✓
Every promise sales made, with the call it came from.
The prep
Digging through tickets, threads and old decks the night before.
✓
A brief for each renewal and QBR, ready before you join.
The tough question
“Let me check and get back to you” on a pricing or product question.
✓
A private answer while the customer is still talking.
The follow-through
Promises made on the call live in your notebook.
✓
Each promise becomes a CRM task with an owner, after you approve it.
The quiet risk
You learn the champion went quiet when the renewal stalls.
✓
A quiet champion or a new stakeholder is flagged before the renewal.
The review
A recorder scores the call after it ends.
✓
Help arrives during the call, privately. Nothing is scored for a leaderboard.
What Aria does for CSMs
Four capabilities
that matter at renewal.
The parts of Proshort a customer success manager uses every week. Each one has its own page if you want the detail.
Live assistance
Answers while the customer talks
A pricing, product or contract question gets an answer on your screen only, from your docs and the account’s history.
See Live assistance.
“Is the API included in our tier?”
Yes, on the current plan. Usage limits are in section 4 of the order form.
Private to you
AI summaries
The whole account on one page
Every call since discovery, summarized, with the deal view showing what was sold, to whom and what was promised.
See AI summaries.
Acme, all calls
Discovery with Priya
Mar
Pricing and SSO promise
Apr
Kickoff and onboarding
May
QBR, usage review
Oct
Task automation
Promises become owned tasks
What you promise becomes a CRM task with an owner and a due date once you approve it, and the follow-up email is drafted from the same call.
See Task automation and AI follow-ups.
Task
From today’s call
Send EU amendment to Ravi
AK
You · due Fri · Salesforce
Approve
Edit
Signal detection
Risk before the renewal stalls
Aria flags a champion going quiet or a new stakeholder joining. Ask Aria which renewals carry those signals and get the accounts back.
See Signal detection and Ask Me Anything.
Which Q1 renewals have a quiet champion?
Acme
Quiet 3 wks
Halcyon
Quiet 5 wks
Acme Logistics
New CFO
“
AT
Amit Tomer
VP Sales, Aviz Networks
In every renewal brief
Promises sales made
Open issues
Who is on the call
Risk signals
Book a demo
Bring your next renewal.
See the brief Aria builds.
Bring one upcoming renewal to a 30-minute demo and see the brief, the private help on the call and the tasks Aria drafts after it.
Proshort
Live demo with Aria
⏱
30 min
◉
Google Meet, link in the invite
✦
Aria joins, so you see the help live
🌐
Any timezone
