Security and privacy practices, built for the enterprise
Proshort handles the most sensitive moments a company has — its customer conversations. Protecting that data with transparency and care is the starting line, not an add-on.
Defense in depth, managed for you
Control in the cloud
Proshort is hosted on the Google Cloud Platform, which has a proven track record for physical security and internal controls.
Encryption at rest
Google-managed encryption keys with 256-bit AES (symmetric keys). Data keys are changed regularly and stored in a keystore using additional encryption.
Encryption in transit
Google's infrastructure encrypts and authenticates all data in transit at one or more network layers whenever data moves outside physically controlled boundaries.
Always up to date
No on-premises hardware or software to maintain and patch (the client-side recording assistant is optional). Always current with the latest security patches.
Consent is a product feature, not a policy PDF
Every plan records with per-region consent handling — matched automatically to local regulations.
Consent handled per call, automatically
Your admin sets the default policy; Proshort matches one-party and two-party consent requirements by state and country.
Every participant notified
Every recorded participant is notified before the call starts — no silent recording, anywhere.
Reps see consent status live
Consent status is shown on the rep's screen during the call, so compliance is visible, not assumed.
Data residency options
Regional data residency available for enterprise rollouts, alongside SSO / SAML and role-based access.
Running a security review?
We'll walk your security team through architecture, data handling, DPAs, and residency options — and get you the documentation you need.
