Sales calls used to be a guessing game: scribbling notes, trying to decode a prospect’s tone, and hoping you’d remember the right follow-up. But AI is changing that.
In 2025, AI sales call platforms analyze conversations, track sentiment, highlight key moments, and even automate follow-ups, so you can focus intensely on closing deals instead of juggling tedious administrative work.
For example, Proshort can build AI agents and orchestrate them to handle related tasks in full sales workflows, and Gong flags potential roadblocks in deals and suggests ways to navigate them to help representatives during a call.
Read on to learn:
How AI sales are fundamentally changing how companies do business.
The 6 best AI sales call platforms, their key features, and who they are best suited for.
The criteria we used to rigorously evaluate the best AI sales call platforms.
How AI Sales Calls Are Changing the Way Companies Do Business
First, using AI is like having a dedicated note-taker (and analyst, and coach) on every single call. AI can automatically record and transcribe conversations, accurately capturing every detail so you are guaranteed not to miss anything.
But the value extends significantly beyond just taking notes. AI can deeply analyze these conversations to understand what customers are really communicating. It can pick up on subtle cues, identify core pain points, and even objectively gauge how they’re feeling—are they demonstrating excitement, displaying clear hesitation, or simply showing boredom?
This provides sales teams with a significantly deeper understanding of their customers' needs and empowers them to tailor their sales approach accordingly for maximum impact.
Imagine a world where follow-ups are automated, leads are prioritized based on their genuine likelihood to close, and sales representatives have instant access to real-time coaching during calls. With the help of generative AI, this level of preparedness and efficiency is now possible.
The 6 Best Sales Call Platforms: TL;DR
When selecting an AI sales call platform, you must consider factors like the depth of call analysis, integration capabilities, and pricing structure to find the ideal fit for your specific sales process. Here is a quick overview of the platforms we covered:
Proshort: Best for automating your entire sales workflow and driving execution based on call intelligence.
Gong: Best for large, data-driven sales teams who prioritize deep analysis and performance improvement.
Chorus by ZoomInfo: Best for improving sales conversations and providing targeted, behavior-based coaching.
Salesloft Dialer & Messenger: Best for high-volume sales teams focused on unifying communication and analysis.
HubSpot Conversation Intelligence: Best for teams already utilizing HubSpot's CRM who need basic, embedded call analysis.
Apollo.io: Best for outbound sales teams focused on prospecting and engagement.
How We Chose the Best AI Sales Call Platforms
To cut through the marketing noise and identify the platforms that truly deliver, we subjected these solutions to a rigorous evaluation. Let’s begin by examining the main features we prioritized:
AI Sales Intelligence: We looked for platforms that go significantly beyond basic call recording and transcription. The AI must be able to reliably spot key conversational moments, accurately understand sentiment, and provide measurable insights into performance trends so leaders know what specific strategies are succeeding and failing.
CRM Integration: A highly effective AI sales call platform must operate seamlessly with your existing CRM system. We strongly prioritized platforms that offer direct, two-way integrations, ensuring call data is automatically logged (Auto Notes Sync), contact information is kept current, and coaching insights are immediately accessible.
Automated Follow-ups & Lead Prioritization: Sales representatives are exceptionally busy. We prioritized platforms that automate crucial follow-up tasks, such as scheduling next steps, drafting personalized recap emails, and prioritizing high-intent leads for immediate attention.
Other Key Features We Considered:
We also evaluated a range of other capabilities that significantly enhance the value of an AI sales call platform.
Predictive analytics can help accurately forecast deal outcomes and identify opportunities that are at risk of stalling.
Multi-channel support allows teams to connect with prospects across various channels, including phone, email, and live chat.
A user-friendly interface is non-negotiable for high adoption and ease of use. We ensured the platforms we chose are logical to navigate and help users achieve results quickly without a lengthy learning curve.
Multi-language capabilities are increasingly important for sales teams working with international clients and markets.
These additional features, while not always absolute deal-breakers, can substantially impact the overall effectiveness and ROI of an AI sales call solution.
The 6 Best AI Sales Call Platforms in 2025
1. Proshort
Proshort is the ultimate AI-powered sales call and execution platform, engineered to automate the majority of your sales workflow based on conversation intelligence. It can make or receive phone calls, route calls to the right representative, instantly assess the quality of a lead, and schedule consultations—all while ensuring your CRM is meticulously updated via its Auto Notes Sync.
Features
AI-Driven Inbound and Outbound Execution: For inbound calls, Proshort helps manage inquiries, accesses your knowledge base for accurate answers, and updates your team with precise call summaries. For outbound sales, Proshort handles routine scheduling and provides real-time updates on call outcomes and engagement.
AI-Powered Call Routing & Triage: Proshort can intelligently route phone calls to the correct person or department, guaranteeing more efficient handling of every request and lead.
Automated Call Logging and Summaries (Auto Notes Sync): Eliminate manual scribbling during a sales pitch. Proshort automatically records and transcribes calls. You can use its AI Assistant to provide quick summaries, making it effortless to track interactions and drive timely follow-up.
Deep CRM Integration: You can configure Proshort to connect natively with your CRM to automatically update contact information, log detailed call activity, and keep your CRM consistently fresh with the newest data.
Ideal Users
Proshort is excellent for sales teams that wish to use custom AI workflows to automate time-consuming execution tasks like follow-ups, meeting scheduling, and initial prospect outreach.
For example, if you are a sales representative tasked with following up with dozens of leads daily, Proshort can handle outreach calls, confirm meeting times, and update your CRM automatically—freeing you to focus entirely on closing qualified deals instead of chasing down responses.
Teams managing high call volumes or struggling with slow lead response times will also see significant benefits from Proshort. It ensures every lead receives a timely follow-up and no inbound inquiry goes unanswered or gets lost.
Pricing
Proshort offers a free plan that gives you access to core features and a foundational knowledge base. The Pro plan provides enterprise-grade automation and is highly competitive on pricing compared to expensive, top-tier enterprise tools like Gong.
Bottom line
Proshort isn't your typical AI sales call tool focused only on post-call analysis. It functions as a versatile execution engine for your sales team, automating a wide range of tasks beyond just calls.
While it isn't strictly necessary for every simple sales scenario, Proshort helps make sure that automated intelligence is not the end of your sales process. Follow-up and next-step tasks can be set up effortlessly, guaranteeing Proshort keeps you one step ahead in the sales cycle.
2. Gong
Gong is a revenue intelligence platform that leverages AI to analyze sales calls and provide profound insights into what specific behaviors are succeeding and what is failing. It essentially acts like a dedicated coach for every sales interaction, providing data-driven feedback to significantly improve your team's performance and boost overall win rates.
Features
Call Recording and Transcription: Gong automatically records and transcribes sales calls, simplifying the review and analysis of conversations. Its powerful search allows users to find specific words or phrases quickly within transcripts.
Conversation Intelligence: AI analyzes calls to accurately pinpoint key moments—such as when a prospect first mentions budget, names a competitor, or expresses a critical concern. It also tracks the effectiveness of sales techniques used by your team.
Deal Intelligence: Gong uses call data to predict deal outcomes, helping sales teams prioritize their efforts effectively. It can proactively flag deals that are at risk and suggest potential actions to mitigate risk.
Coaching and Training: Gong provides structured tools for sales managers to coach their teams based on objective call data. Managers can easily curate "playlists" of successful calls for targeted training purposes.
Integration with CRM: Gong integrates seamlessly with popular CRMs, ensuring friction-less data flow and a unified view of all customer interactions. Call data is automatically linked to the corresponding contact or opportunity in your CRM.
Keyword Tracking: Users can track specific keywords and phrases to better understand how customers discuss the product and identify common roadblocks. For instance, tracking mentions of "pricing," "implementation," or specific product features.
Competitor Mention Tracking: The tool helps sales teams see precisely when and in what context competitors are mentioned, providing a competitive edge. Gong can alert you if a competitor is brought up in a negative light.
Ideal Users
Gong is best suited for enterprise-level customers with large sales organizations. Sales leaders, managers, and individual representatives can all benefit from the massive, centralized amount of data it provides.
However, if your primary sales process is relationship-based and less dependent on highly structured, measurable calls, Gong's extreme emphasis on data analysis might be less critical. Smaller teams operating with limited budgets will likely find Gong's pricing to be a significant barrier.
Pricing
Prospective users must contact their sales team directly for a personalized quote. Be aware that the product is explicitly geared towards enterprise-level companies, which means you should anticipate a significantly higher price tag than most other solutions on this list.
Bottom line
Gong’s AI-driven approach is most effective for structured sales processes generating a high volume of recorded calls. This means teams prioritizing one-on-one relationship selling or relying more heavily on email and in-person meetings may not fully realize its value.
Pricing is a crucial factor; Gong represents a substantial investment, making it best suited for established companies with larger budgets that can fully utilize its advanced analytics and coaching tools to achieve a significant ROI.
3. Chorus by ZoomInfo
Chorus, now operating as part of ZoomInfo, is a powerful conversation intelligence platform designed to help sales teams deeply understand and subsequently improve all their customer interactions.
It analyzes calls and meetings to identify key moments, track competitor mentions, and deliver specific coaching insights. Chorus effectively enhances AI sales calls by providing objective, actionable data on all customer interactions.
Features
Call Recording and Transcription: The platform automatically records and transcribes sales calls and meetings, including video meetings.
Conversation Analysis: AI analyzes conversations to accurately pinpoint key moments, such as when a prospect expresses a major pain point or asks a specific question. It also analyzes the flow of the conversation and identifies areas where the representative could have performed better.
Deal Intelligence: Chorus predicts deal outcomes and helps identify at-risk deals based on gathered conversation data. Chorus can alert you to deals that are showing critical warning signs.
Coaching Tools: It provides tools to deliver personalized coaching to sales representatives based on objective, real call data. Managers have the capability to leave comments directly on call transcripts.
CRM Integration: Chorus seamlessly integrates with your CRM to consolidate all customer data. It automatically logs call activity in your CRM for a complete record.
Competitor Tracking: The tool tracks competitor mentions to provide insight into how they are being positioned in the market. You can see how often competitors are mentioned and in what specific context.
Speaker Insights: Chorus helps sales teams understand who dominates the conversation, providing data on talk-to-listen ratio for each participant to encourage balanced conversations.
Ideal Users
Chorus is ideally suited for mid-sized to large sales teams that prioritize call-based coaching and consistent performance tracking. It’s particularly useful for sales managers who are focused on fine-tuning how representatives handle objections, effectively uncover customer pain points, and adjust their pitch based on objective conversation data.
For sales teams with short sales cycles or those that rely primarily on asynchronous communication (like email and chat), Chorus might represent an unnecessary level of complexity or "overkill."
Pricing
Users must contact ZoomInfo directly for detailed pricing information.
Bottom line
Chorus distinguishes itself through its industry-leading, AI-powered insights and coaching tools, effectively tracking conversation patterns and competitor mentions.
However, its deal forecasting capabilities are generally not as advanced as those of platforms specifically engineered for predictive pipeline management, such as Gong. For teams that rely heavily on predictive analytics to allocate resources, this difference could be a significant drawback.
4. Salesloft Dialer & Messenger
Salesloft is a sales engagement platform featuring Dialer & Messenger tools specifically designed to enhance sales communications, including robust AI-powered calling. It effectively combines phone, email, and messaging into one unified system, enabling sales representatives to connect with prospects more efficiently.
Features
AI-Powered Dialing and Call Automation: The platform accelerates outbound calling with AI-assisted dialing, including power dialing (automatically moving to the next prospect) and progressive dialing (adjusting pacing based on call outcomes).
Call Recording and Transcription: Automatically records and transcribes calls for training, compliance, and performance review. Call data is stored within Salesloft for easy access.
Voicemail Drop: Saves valuable time on unanswered calls by instantly dropping pre-recorded voicemails, allowing representatives to move quickly to the next call without repeating the same message.
LocalDial for Higher Pickup Rates: Increases the likelihood of prospects answering by displaying a local area code instead of an unfamiliar number.
AI-Enhanced Call and Messaging Analytics: Provides real-time insights into call duration, talk-to-listen ratio, sentiment analysis, and conversation outcomes, helping sales teams refine their approach based on AI-driven feedback.
Integrated SMS and Multi-Channel Outreach: Allows users to send and receive SMS messages directly within Salesloft, ensuring all interactions are logged for seamless follow-ups alongside calls and emails.
Ideal Users
Salesloft Dialer & Messenger is best for high-volume outbound sales teams that require automation-driven calling and multi-channel outreach. It's particularly useful for Sales Development Reps (SDRs) and inside sales teams who rely on rapid outreach, structured call cadences, and automated follow-ups to engage prospects at scale.
Sales teams that already use Salesloft’s full engagement platform benefit the most, as Dialer & Messenger integrates seamlessly with its email, cadence, and analytics tools — eliminating the need for third-party dialers.
Pricing
Salesloft offers various pricing tiers based on the size and needs of your organization. You must request a demo for specific Dialer & Messenger pricing.
Bottom line
Salesloft Dialer & Messenger is a fast, execution-focused tool, helping representatives power through call lists with efficiency features like voicemail drop, LocalDial, and SMS outreach. Its tight integration within the Salesloft engagement platform makes it a natural fit for teams already in the ecosystem.
However, its automation prioritizes efficiency over adaptability—teams needing highly customizable workflows or deep AI-driven conversation insights may find it lacking compared to more analytics-heavy platforms. Unlike tools that focus heavily on deal intelligence, Salesloft is built to maximize outbound activity, not deeply refine complex sales conversations.
5. HubSpot Conversation Intelligence
HubSpot's Conversation Intelligence is a native feature within the HubSpot CRM that uses AI to assist sales teams in understanding customer needs, identifying crucial coaching opportunities, and improving overall performance.
Features
AI-Powered Conversation Analysis: HubSpot’s AI scans and transcribes sales calls to identify key topics, customer sentiment, objections, and potential deal risks. It helps teams understand common customer pain points and refine their sales approach based on real conversations.
Call Recording and Transcription: Automatically records and transcribes calls, making conversations easily searchable within HubSpot. Transcripts are linked to contact records, ensuring sales teams can quickly review past interactions.
Integrated Coaching Tools: Managers can leave timestamped feedback directly on call transcripts, providing targeted coaching based on customer interactions. AI-driven insights help pinpoint areas where representatives can specifically improve their approach.
Deal Intelligence and Workflow Automation: AI detects signals that indicate deal progress or potential risks and can trigger automated workflows, such as assigning follow-up tasks or sending reminder emails.
Keyword and Competitor Tracking: Sales teams can track specific keywords, product mentions, and competitor references during calls to gain real-time market intelligence and adjust strategies accordingly.
Direct HubSpot CRM Integration: All call data is automatically logged in HubSpot’s CRM, linking insights to relevant contacts, deals, and pipelines for a unified view of customer interactions.
Ideal Users
HubSpot's Conversation Intelligence is a strong option for teams already fully utilizing the HubSpot CRM. It’s the ideal choice for organizations prioritizing a tight, zero-friction integration between their CRM and their conversation intelligence platform.
Pricing
HubSpot Conversation Intelligence is included in certain HubSpot CRM plans (typically Enterprise). Pricing details should be confirmed on HubSpot's website.
Bottom line
HubSpot Conversation Intelligence's tight integration and AI-powered insights are highly useful, but teams not already invested in the HubSpot ecosystem should weigh the cost of the CRM alongside the Conversation Intelligence feature.
6. Apollo.io
Apollo.io is a sales intelligence and engagement platform that includes calling capabilities. It focuses on helping sales teams find, connect with, and engage prospects. Apollo.io integrates AI phone calls directly into its broader sales engagement platform.
Features
AI-Powered Call Recording and Transcription: Automatically records and transcribes sales calls, turning conversations into searchable text within Apollo.io. This allows sales teams to review, analyze, and extract key insights from past interactions without manual note-taking.
Conversation Analysis and Automated Insights: Uses AI to analyze call transcripts, identifying key topics, customer sentiment, and potential objections. Sales teams can leverage these insights to refine their pitch and improve follow-up strategies.
Calling and Task Automation: Users can make and receive calls directly within Apollo.io, eliminating the need to switch between multiple tools. AI can also generate tasks based on call outcomes, such as scheduling follow-ups or assigning leads for further engagement.
CRM Integration for Direct Data Syncing: Call data is automatically synced with Apollo.io’s CRM or integrated with external CRMs, ensuring accurate records of sales interactions and follow-ups.
AI-Assisted Email Outreach: Apollo.io provides AI-generated personalized email suggestions for post-call follow-ups. It also offers email sequencing, tracking, and automation to help sales teams nurture leads effectively.
Prospecting and Lead Identification Tools: Advanced search filters help teams identify potential customers based on industry, job title, company size, and other relevant criteria, ensuring representatives connect with the right prospects.
Built-in Meeting Scheduling: Schedule meetings with prospects directly from Apollo.io, reducing friction in the sales process and making it easier for leads to book calls without extra back-and-forth.
Ideal Users
Apollo.io is best suited for outbound sales teams that prioritize prospecting and lead generation at scale. Unlike platforms focused on deal coaching or call intelligence, Apollo.io is fundamentally designed for finding, engaging, and converting new prospects efficiently.
It is particularly useful for SDRs who need to work through large contact lists, automate outreach, and track engagement across multiple channels.
Pricing
Apollo.io offers various pricing tiers, including a free tier. Their first paid tier costs $49 per user per month, meaning costs can quickly scale.
Bottom line
Apollo.io is a top outbound sales platform, but its strength lies more in prospecting and engagement automation than in deep call intelligence analysis. For teams looking to simplify cold outreach and automate engagement, Apollo.io delivers. But for those who need deep call analysis, in-depth sales coaching, or predictive deal intelligence, other platforms in our list are a much better fit.
Go beyond AI for sales calls: Automate full workflows with Proshort
The platforms we've explored offer excellent ways to improve efficiency and gain insights from sales conversations. However, for a more complete solution that goes beyond just analyzing calls and dives into automating the entire sales workflow, Proshort stands out.
With AI-powered call handling, automated follow-ups, smart scheduling, and real-time CRM updates (Auto Notes Sync), Proshort helps make sure that no lead slips through the cracks. Its AI Assistant can summarize calls, generate action items, and trigger the next steps in the pipeline.
Ready to go beyond what other sales intelligence platforms offer? Try Proshort for free today.
