Top 13 Conversational Intelligence Software of 2025

A Guide to the 13 Best Conversational Intelligence Software of 2025

Running a business without the right information is like driving without a modern GPS—you might know the general direction, but when a major route closes or traffic appears, you're left scrambling to reach the destination efficiently. In the same essential way that a GPS notifies you of roadblocks and faster routes, conversational intelligence (CI) software helps you prepare for the twists and turns of the ever-evolving customer experience (CX) landscape. It empowers teams to change course before a costly issue escalates.

From accurately detecting recurring customer pain points to objectively evaluating agent or sales representative performance, CI software delivers real-time insights and clear data on precisely how to improve the overall customer experience. Find out everything these powerful tools offer teams managing customer interactions, so you can choose the optimal solution for your business in 2025.

More in this guide:

• What is conversational intelligence software?

• The 13 best conversational AI tools.

• Essential features of conversation intelligence software.

• Benefits of conversational AI tools.

• How to choose the right conversational intelligence software.

• Frequently asked questions.

What is Conversational Intelligence Software?

Conversational intelligence software refers to technology that enables the comprehensive analysis, deep understanding, and strategic optimization of conversations between a business and its customers. This software leverages artificial intelligence (AI), natural language processing (NLP), and machine learning (ML) to scrutinize interactions and customer data in real-time or retrospectively, providing critical insights and actionable recommendations designed to boost both efficiency and quality.

The 13 Best Conversational AI Tools

Learn the unique capabilities and pricing details of these market-leading conversational AI platforms.

1. Proshort

2. Fathom

3. Gong

4. Jiminny

5. Chorus by ZoomInfo

6. Salesloft

7. Avoma

8. ExecVision

9. CallMiner

10. Fireflies.ai

11. Clari

12. Observe.AI

13. Revenue.io

1. Proshort

Best for AI-Powered Execution & Coaching

Proshort is a next-generation AI-powered performance platform that provides a scalable, execution-focused conversational intelligence solution. This powerful tool enables businesses to leverage intelligent insights immediately, enhancing the speed and quality of customer and sales interactions without requiring extensive technical setup.

Proshort's AI is designed for the revenue function, pre-trained on successful sales interactions and best practices. It gives managers full visibility into optimizing team performance, offering AI-driven recommendations on which behaviors to coach and providing structured guidance to representatives, significantly boosting overall execution efficiency.

Proshort's quality assurance tools take performance further by allowing managers to leverage AI Coaching Scores and Call Snippets from customer interactions—across agents and representatives—highlighting exceptional performance and pinpointing specific areas for improvement. Managers can use these insights to provide targeted feedback, enhancing agent training and skill development. Additionally, the platform’s deal risk flagging monitors conversation sentiment and key topics in real time, allowing proactive measures to prevent deal slippage or customer churn.

Proshort also equips representatives with crucial conversational intelligence, empowering them to deliver personalized, efficient service. Our AI Assistant delivers real-time guidance (In-Call Cues), offering tailored responses or objection-handling tips based on the nuances of each conversation while following manager-defined playbooks to guide representatives step-by-step through complex tasks. Generative AI tools provide additional conversational intelligence, giving representatives insights into customer needs and emotions, summarizing conversations, crafting comprehensive replies, and adjusting tone as needed.

Our conversational intelligence tools for sales and service teams automatically generate call transcripts and summaries, and utilize Auto Notes Sync to update the CRM. These insights help agents wrap up calls faster and allow managers to offer focused, data-driven coaching.

Pricing: Paid plans start at $60 per user/month.

2. Fathom

Best for Video Meetings

Fathom is a conversational intelligence software focusing heavily on video meetings. It captures and analyzes customer conversations to provide insights into service quality, sales performance, and overall customer satisfaction. Its real-time transcription capability converts spoken dialogue into accurate text. Additionally, the sentiment analysis tools evaluate the emotional tone of interactions, providing useful insights into customer satisfaction and agent performance.

Team features include shared folders, robust comments and mentions functionality, and easy clip sharing. Furthermore, Fathom has real-time insights that provide immediate feedback and guidance during live interactions, allowing agents and representatives to adapt their responses on the fly.

Pricing: Paid plans start at $15 per user/month, billed annually. A free plan and a 14-day free trial are available.

3. Gong

Best for Sales Pipeline Management

Gong is a market-leading revenue intelligence software that leverages conversational intelligence capabilities to capture and analyze sales interactions across various channels. The platform uses these findings to provide deep insights that help sales teams understand complex customer behavior. The transcription capability allows sales teams to review interactions in granular detail to identify critical moments and track discussion points.

The platform continuously analyzes sales conversations to identify strategic patterns and trends, offering insights into what strategies are successful and where businesses can improve. AI-driven recommendations help sales representatives refine their pitches to appeal to the nuances of each customer. Moreover, Gong deal intelligence features provide a holistic view of the sales pipeline, highlighting potential risks and opportunities for intervention.

Pricing: Contact Gong directly for pricing.

4. Jiminny

Best for Sales Performance Management

Jiminny conversational intelligence software is designed for sales, customer service, marketing, and product development teams. Jiminny can automatically log call details, full transcriptions, and key insights into a business’s CRM system, making all relevant information accessible and current. By meticulously updating records of all interactions, Jiminny helps teams accurately track deal progress and maintain complete customer profiles.

Another notable feature of Jiminny is "Ask Jiminny," an AI-powered tool that provides real-time assistance during conversations. By analyzing live interactions, Ask Jiminny can suggest effective responses, provide context-specific information, and highlight critical points for the representative to address. Additionally, the Jiminny call scoring system evaluates conversations based on pre-defined criteria, providing a structured performance assessment. Call scoring helps identify strengths and areas for improvement, enabling highly targeted coaching and training efforts.

Pricing: Contact Jiminny for pricing. A 14-day free trial is available.

5. Chorus by ZoomInfo

Best for Go-to-Market Teams

Chorus by ZoomInfo is a conversational intelligence software designed to assist sales and customer service teams. By recording customer interactions, Chorus provides insights that help teams understand complex customer needs. Its deal intelligence functionality helps sales teams monitor and proactively manage their deals. Deal intelligence provides a transparent view of the sales pipeline, highlighting key activities, potential risks, and opportunities for engagement.

Contextual trackers automatically identify and highlight important themes and topics discussed during interactions so that teams can pinpoint critical information and emerging trends. Smart Playlists allow users to create custom lists of calls based on specific criteria, such as deal stage, sentiment, or key topics. This feature facilitates targeted review and analysis, enabling teams to find the most relevant conversations for coaching.

Pricing: Contact ZoomInfo directly. A free trial is available.

6. Salesloft

Best for Mobile App

Salesloft is a comprehensive revenue management platform that offers conversational AI tools alongside sales pipeline and forecasting software. This includes AI-powered call summaries and action items, which automatically transcribe calls, summarize key points, and generate personalized action items for follow-up. AI can identify when a competitor’s name is mentioned during a conversation and proactively flag when it occurred.

The Salesloft mobile app allows sales representatives to access their conversational intelligence data from anywhere. With the mobile app, representatives can review call summaries, schedule follow-up tasks, and stay updated on their pipeline status. Salesloft also offers workflow automation capabilities, such as creating follow-up tasks based on specific conversation topics, triggering email campaigns, or automatically updating CRM records.

Pricing: Contact Salesloft for pricing.

7. Avoma

Best for Free Use

Avoma is a conversational AI platform that includes a meeting assistant, collaboration tools, and intelligence analytics. One of its key features is interaction analytics, which tracks critical metrics such as filler words, monologue lengths, and talk-to-listen ratios. The keyword tracker allows you to monitor specific keywords or phrases used during conversations, such as competitor names.

The software also offers an activity dashboard, providing a clear view of team performance, deal progress, and key metrics. This helps managers track conversations in real time, including time spent talking and usage hours per user. Avoma also allows users to listen to recordings and comment on meetings without requiring a paid license.

Pricing: Paid plans start at $19 per user/month, billed annually. A free plan and a 14-day free trial are available.

8. ExecVision

Best for Chrome Browser Users

ExecVision is a conversational intelligence platform that provides specialized tools for sales, marketing, and Quality Assurance (QA). It is capable of processing both audio and video calls, giving businesses the opportunity to glean insights from nonverbal cues and body language, which are crucial for full context. The platform's Chrome Extension allows businesses to capture and record all conversations taking place within the browser environment. Its AI-powered call summaries and action items automatically transcribe calls, summarize key points, and generate personalized action items for follow-up.

Its call scoring system enables businesses to evaluate conversations against pre-defined metrics to assess representative performance, highlighting clear strengths and areas needing improvement. Managers can utilize this objective data to offer targeted coaching and effective feedback. Users can also organize conversations into libraries for easy access during future training and reference sessions.

Pricing: ExecVision pricing is not publicly listed; prospective users must contact the company for a customized quote.

9. CallMiner

Best for Contact Center Operations

CallMiner provides enterprise-grade conversation intelligence software that meticulously analyzes customer interactions across a wide array of channels, including voice, chat, email, and social media. It is widely adopted in large contact centers and customer service operations to provide deep insights into customer behavior, agent performance, and overall communication effectiveness. Its deep conversation analytics leverage artificial intelligence and machine learning to analyze the spoken words, context, sentiment, and even the underlying emotion in real time.

The platform is vital for businesses needing to monitor and enforce regulatory compliance in heavily regulated sectors like finance, healthcare, and telecommunications. CallMiner automatically flags interactions that may not meet compliance standards. Additionally, the platform offers automated QA tools that allow for the objective scoring of calls and interactions against strict criteria.

Pricing: CallMiner pricing is volume and feature-based and is not publicly listed; contact the company for a quote. A 30-day free trial is available in certain cases.

10. Fireflies.ai

Best for Meeting Notetaking

Fireflies.ai integrates deeply with conferencing tools and communication platforms to record, transcribe, and analyze meetings in real time, allowing teams to completely avoid manual notetaking. It integrates seamlessly with messaging and video platforms such as Zoom, Microsoft Teams, Google Meet, and Slack. Depending on the chosen plan, users can automatically join meetings based on calendar invites and capture both audio and video.

Fireflies.ai also offers key features like strong collaboration tools and AI-powered insights. Team members can leave comments, assign tasks, and create action items directly from the meeting transcripts. The AI-driven insights enable users to quickly identify trends, important topics, and specific areas for improvement in their conversations.

Pricing: Paid plans start at $10 per seat/month, billed annually. A free plan is available.

11. Clari

Best for Revenue Strategizing

Clari is an AI-powered revenue operations platform that provides businesses with tools to manage their entire sales lifecycles. Using its Copilot tool, businesses gain access to robust conversational AI capabilities. Copilot is designed to generate personalized summaries and action items from sales calls, including highlighting key topics, identifying potential risks or opportunities, and suggesting next steps for follow-up.

Clari Copilot integrates tightly with CRM platforms, allowing sales teams to sync data, track deal progress, and access relevant information from a single platform. Additionally, Clari Copilot provides real-time coaching and can automatically score conversations based on crucial criteria like talk ratio, sentiment, and key topics.

Pricing: Plans start at an estimated $1,080 per representative per year. A free trial is available.

12. Observe.AI

Best for Contact Center Sales Teams

Observe.AI is a conversation intelligence platform tailored for contact center operations and sales teams. It records and transcribes interactions from both voice and text channels, allowing organizations to understand customer sentiments and identify key behavioral trends. The platform is capable of analyzing conversations as they happen, offering agents real-time guidance on how to handle customer queries and ensuring compliance adherence.

Additionally, Observe.AI’s quality assurance tools can automate agent performance evaluation, effectively replacing time-consuming manual call review processes with AI-driven scoring and analysis. The platform assesses conversations based on pre-defined criteria, such as compliance, empathy, and resolution rates, enabling managers to efficiently identify areas where agents excel or require immediate improvement.

Pricing: Observe.AI pricing is quote-based and not publicly listed; contact the company for pricing details.

13. Revenue.io

Best for Sales Engagement

Revenue.io is a comprehensive sales and revenue platform. The software provides real-time data, call analytics, and crucial automation tools. Its conversation guidance uses AI to deliver timely insights and suggestions during live sales calls. The call coaching and performance analytics provide managers with deep insights into sales activities and overall team performance.

Furthermore, Revenue.io integrates seamlessly with CRM platforms, automatically logging calls, emails, and other customer interactions to maintain accurate records. Revenue.io leverages generative AI to automate the creation of follow-up emails after calls. The software analyzes the call content and automatically generates emails summarizing key points, next steps, and specific action items.

Pricing: Revenue.io pricing is quote-based and not publicly listed; contact the company for details. A free trial is available.

Features of Conversation Intelligence Software

Look for the following essential features to get the most comprehensive value out of your conversation intelligence tools:

• Agent Enhancement Tools: AI-powered tools improve agent productivity by proactively guiding them through complex conversations. For instance, AI can instantly suggest appropriate responses to customer requests and recommend the next logical steps. Additionally, AI tools can expand agent replies and dynamically adjust the tone to better fit the situation.

• Call Transcription: AI automatically converts spoken dialogue into text, enabling detailed analysis and immediate insight extraction. Transcriptions provide a searchable and readable format of conversations, allowing you to efficiently review interactions, identify key themes, monitor compliance, and accurately assess sentiment.

• AI-Powered Call Summaries: Voice AI tools generate concise and informative summaries that effectively capture the essence and identify the most important takeaways from the call.

• Sentiment Analysis: By analyzing the sentiment behind words and phrases, companies can accurately gauge customer satisfaction, detect frustration or enthusiasm, and strategically tailor responses. This vital insight enables proactive management of customer relationships, allowing agents to promptly address negative sentiments and strategically reinforce positive experiences.

• QA Tools: Automatically scoring conversations based on pre-defined criteria allows teams to objectively identify strengths and areas for improvement without anything falling through the cracks. Managers can use these takeaways to deliver targeted feedback and training, helping agents refine their skills and continuously improve. This structured approach to quality assurance significantly enhances your team's overall service consistency and quality.

• Real-Time Insights: By providing instant analysis of conversations, sentiment, and key performance metrics, businesses can quickly address issues and optimize the customer experience as it unfolds. Real-time insights also support dynamic adjustments to strategies and tactics, ensuring interactions are as effective and relevant as possible.

Benefits of Conversational AI Tools

With AI-powered conversation intelligence tools, businesses can unlock significant advantages across their operations and customer relationships:

Empowers Teams to Make Data-Driven Decisions

By relying on objective, factual information and deep analysis from CI analytics software, businesses can make far more informed choices, significantly reduce risks, and achieve superior outcomes. Data-driven decisions help organizations quickly identify emerging trends, uncover valuable market opportunities, and strategically optimize their entire Customer Experience (CX). Furthermore, customer service agents and sales representatives can utilize real-time insights provided by the platform to resolve customer issues more effectively and efficiently.

Improves Service Quality

Conversational intelligence software fundamentally enhances service quality by providing valuable, granular insights into every customer interaction. AI can automatically review conversations to precisely identify customer pain points, gauge true sentiment, predict churn risk, and pinpoint specific areas where agents or representatives may be missing the mark. This objective data empowers companies to strategically tailor their service offerings, train agents and representatives far more effectively, and address critical customer concerns promptly before they escalate.

Enhances Operational Efficiency

Utilizing conversational intelligence software significantly boosts operational efficiency by automating many traditionally manual processes. For example, instead of relying on time-consuming manual note-taking during customer phone conversations, voice AI tools automatically transcribe conversations in real time, guaranteeing accurate and comprehensive records that are instantly searchable and accessible.

AI-powered Quality Assurance (QA) tools can then rigorously evaluate these interactions based on pre-defined criteria—such as compliance, sentiment, and resolution rates—enabling faster and much more consistent performance assessments. This critical automation reduces the time spent on manual reviews and administrative tasks, allowing teams to focus their energy on more value-driven activities, like actively solving problems.

Optimizes Agent Coaching and Training

Since the software automatically analyzes conversations, businesses gain the ability to accurately monitor key performance indicators (KPIs) like response times, tone, and compliance adherence. This continuous monitoring allows managers to immediately identify specific areas where agents or representatives excel or require improvement, enabling them to offer targeted coaching and focused training programs designed to enhance service skills and execution consistency.

How to Choose the Right Conversational Intelligence Software

To ensure you gain the maximum value and ROI from your software investment, execute the following critical evaluation steps before making a final decision:

• Verify that it captures all of your communication channels: To achieve a comprehensive, 360-degree understanding of customer interactions, it is essential that the chosen software captures data from all relevant channels, including voice, emails, chats, and social media. This comprehensive capture ensures you obtain a complete view of customer sentiment and behavioral patterns.

• Determine if it integrates with your other software: Seamless, two-way integration with existing systems like CRM, call center software, and marketing automation tools is vital to prevent data silos and streamline complex workflows. This integration provides you with deeper insights and the necessary context to personalize conversations effectively.

• Assess how easy it is to use: A user-friendly interface and intuitive navigation are non-negotiable for reducing training time, ensuring high long-term adoption, and facilitating effective daily use. Overly complex or cumbersome software can severely impact productivity and significantly slow team adoption.

• Ensure it’s scalable: As your business inevitably grows, the software must be capable of handling increasing conversation volumes and massive data loads without compromising performance or speed. A truly scalable solution guarantees that it can adapt to your future needs, avoiding the costly necessity for endless add-ons or replacement tools later in the lifecycle.

You can often secure highly effective conversational AI tools that satisfy all of these requirements and more by purchasing a unified platform for a significantly lower total cost of ownership (TCO) than you would incur buying each specialized tool individually.

Use Conversational Intelligence Software to Make Better Decisions

The rapid evolution of the CX landscape demands that businesses move beyond guesswork and anecdote, anchoring every critical decision in objective conversation data. Conversational Intelligence is no longer an optional add-on; it is the fundamental infrastructure for scaling customer service quality, driving revenue team performance, and maintaining competitive agility. By unifying the analysis of voice, chat, and text, CI platforms grant unprecedented visibility into the customer's journey, revealing hidden pain points, flagging churn risks in real-time, and identifying the precise behaviors that lead to exceptional outcomes. Leaders who strategically adopt platforms that blend deep analytics with execution automation—like Proshort, which ensures every coaching insight and action item is acted upon and recorded in the CRM—are the ones who will master the twists and turns of the modern market, consistently outperforming their peers in service quality, sales velocity, and predictable revenue growth.

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