Best Software for Analyzing Sales Call Recordings in 2025

Best Software for Analyzing Sales Call Recordings in 2025

In 2025, sales teams aren’t just recording conversations they’re decoding them.
Every call, demo, and negotiation carries a story about what wins deals, what stalls them, and how top performers communicate differently.

As revenue leaders double down on enablement, coaching, and forecasting accuracy, call analysis software has become the new cornerstone of sales intelligence. From identifying buyer intent to surfacing coaching moments, these tools are helping teams scale insight not just activity.

So, which platforms stand out this year?

We reviewed dozens of conversation intelligence and call analytics tools to bring you the 10 best software solutions for analyzing sales call recordings in 2025, grouped by their core strengths.

Why Sales Call Analysis Matters More Than Ever

It’s no longer enough to capture calls. Teams need to understand what’s being said, how it’s said, and what it means for revenue.

AI-driven call analytics are transforming how go-to-market teams:

• Identify the messaging patterns that lead to closed deals.

• Coach reps in real time based on real calls.

• Improve forecasting accuracy with contextual, data-backed insights.

• Reinforce enablement by connecting training to live selling moments.

In short, sales call analysis is how organizations turn conversations into continuous improvement.

Category 1: Best for Sales Coaching & Rep Development

1. Gong

Best for: Deep deal visibility and coaching at scale.

Gong continues to dominate the conversation intelligence space, offering rich insights into talk ratios, objection handling, and next-step alignment. Its coaching dashboard helps managers pinpoint where reps lose momentum and build targeted feedback loops.

Why it stands out:
Gong connects deal data, CRM activity, and call recordings making it easy to understand why deals are won or lost, not just what happened on the call.

2. Chorus by ZoomInfo

Best for: Mid-market teams looking for actionable coaching insights.

Chorus (acquired by ZoomInfo) delivers strong AI transcription accuracy and easy-to-digest call snippets for peer learning. Managers can tag key moments like pricing objections or competitor mentions to share across teams.

Why it stands out:
Its seamless integration with ZoomInfo’s database connects calls with buyer profiles, helping reps personalize their follow-ups with data-driven precision.

Category 2: Best for Conversation Insights & Trend Analysis

3. Wingman (by Clari)

Best for: Real-time enablement during live calls.

Wingman listens in on conversations and surfaces contextual battlecards mid-call, helping reps handle objections on the spot. Its analytics dashboards track sentiment, objection types, and competitive mentions across teams.

Why it stands out:
Wingman bridges the gap between conversation and conversion empowering reps to course-correct live rather than post-call.

4. Avoma

Best for: Meeting productivity and conversation insights.

Avoma offers both call recording and meeting intelligence, making it a favorite among SaaS and customer success teams. Its “smart notes” summarize key discussion points automatically, saving reps hours of post-meeting cleanup.

Why it stands out:
Avoma combines analytics with workflow automation turning every meeting into an actionable asset for follow-ups, coaching, and enablement.

Category 3: Best for Forecasting & Pipeline Intelligence

5. Refract (by Allego)

Best for: Analyzing rep performance to improve forecast accuracy.

Refract uses AI to break down call performance metrics and map them to win outcomes. Managers can quickly compare top performers against the rest, helping create predictive models of successful behaviors.

Why it stands out:
It’s laser-focused on improving forecast accuracy using call-level data to connect performance patterns with pipeline health.

6. ExecVision

Best for: Teams looking to connect call intelligence with deal outcomes.

ExecVision’s strength lies in its data-driven coaching framework. It allows managers to tag behaviors and link them to revenue impact, helping leaders understand how communication translates into results.

Why it stands out:
ExecVision is one of the few tools that turns qualitative conversation data into quantitative coaching ROI.

Category 4: Best for Sales Enablement & Continuous Learning

7. Salesloft Conversations

Best for: Multi-channel engagement with built-in call intelligence.

Salesloft Conversations brings voice analysis into the same platform reps use for emails, cadences, and deal workflows. It’s ideal for teams that want to combine coaching with productivity in one interface.

Why it stands out:
Salesloft helps enablement leaders reinforce skills in context so learning happens where selling happens.

8. Outreach Kaia

Best for: In-the-moment guidance and post-call summaries.

Kaia, part of Outreach’s platform, uses AI to guide reps during calls with context-aware prompts. After meetings, it generates concise summaries and recommended next steps.

Why it stands out:
Outreach Kaia is the bridge between sales enablement and sales execution, ensuring reps apply training insights immediately.

Category 5: Best for Enterprise Insights & Team Collaboration

9. Conversation Intelligence by Salesforce

Best for: Teams that want native CRM integration and enterprise scalability.

Salesforce’s Conversation Intelligence tool pulls recordings directly into your CRM, automatically linking them to opportunities and contacts. It identifies key trends like competitor mentions, sentiment, and buying signals.

Why it stands out:
It eliminates manual tagging and data fragmentation, offering a unified view of customer conversations and deal health right inside Salesforce.

10. Proshort

Best for: Contextual enablement and real-time reinforcement.

Proshort goes beyond call transcription and analytics it brings AI-guided enablement directly into reps’ daily workflows. By analyzing call recordings, Proshort identifies coaching moments and surfaces short, contextual nudges to reinforce the right behaviors.

Why it stands out:
While most tools stop at insights, Proshort helps translate insights into action closing the “enablement gap” by turning learning moments from calls into ongoing micro-coaching experiences.

Quick Comparison Table

Final Takeaway: From Analysis to Action

In 2025, the best sales teams don’t just record they learn, adapt, and apply.

The right call analysis software doesn’t just show what happened. It helps teams understand why it happened and how to make it repeatable.

Whether you’re coaching for performance, predicting pipeline outcomes, or reinforcing enablement, conversation intelligence tools are the new backbone of sales learning.

And with platforms like Proshort, those insights don’t sit in dashboards they’re brought to life through contextual, in-the-flow enablement that drives real behavior change.